Expertise
About us
Understanding the older consumer
We deliver sustainable age awareness and sensitivity strategies by solving our client’s biggest customer service challenges. Based in San Diego our consulting services are also offered virtually.
Our work process
Observation
Offering onsite review, including customer service processes, workflow analysis, and screening escalated calls we use this data to evaluate the outcome and quality of your organization’s service delivery.
Assessments
Our assessments identify the skills, behaviors, and mindsets of your team. By using these data points we can determine how to develop your team and deliver customized age awareness training and strategies.
Solutions
Our goal is to build on the successes of your team by offering age-awareness training using an age simulation suit. This unique experience provides participants with insights into the customer journey.